Who deals with subject access requests?
The school’s Data Protection Officer will deal with all subject access requests received. This is based on advice from the Information Commissioner’s Office’s guidance.
How we will respond to subject access requests
On receiving a request, our Data Protection Officer will contact the individual via phone to confirm the request was made. We will then verify the identity of the person making a request using ‘reasonable means’. Generally, this means we will ask for two forms of identification.
In most cases, we will provide the information within 1 month, and free of charge. If the request is complex or numerous, we can comply within 3 months, but we will inform the individual of this within 1 month and explain why the extension is necessary.
If the request is made electronically, we will provide the information in a commonly used electronic format.
We recognise that school holidays are counted in the response time and if we receive a request in the school holidays, we will still respond within the same time frame.
Unfounded or excessive requests
If the request is unfounded or excessive, we will either:
- charge a reasonable fee for you to comply, based on the administrative cost of providing the information
- refuse to respond
- comply within 3 months, rather than the usual deadline of 1 month; however, we will always inform the individual of this and will explain why
Usually, ‘unfounded’ or ‘excessive’ means that the request is repetitive, or asks for further copies of the same information.
Refusing a request
When we refuse a request, we will:
- respond to them within 1 month
- explain why we are refusing the request
- inform the individual that they have the right to complain to the Information Commissioner’s Office